Nacho Music

Nacho Music's return, refund and exchange policy is 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To complete your return or exchange, we require proof of purchase.

CONTACT US PRIOR TO RETURNING ANY ITEMS AT: info@nachomusic.com

Please do not send your purchase back to the manufacturer.

To be eligible for a return your item:
Must be unused and in the same condition that you received it
AND
Must also be in the original packaging.
OR
Must have a manufacturing defect.

Non-returnable, non-exchangeable, and non-refundable items:
Items sold as used are “as-is” and are not returnable unless they do not match product description.
Gift certificates.
Any items specifically described as non-returnable, non-exchangeable, and/or non-refundable on the product page.

Upon receiving your returned item(s) they will be inspected. We will notify you of whether or not the returned item(s) meets the above described conditions for returns, refunds, or exchanges.
If approved, your refund or exchange will be processed within two business days. Refunds will be applied to your original method of payment.

Late or missing refunds:
Please allow processing time before a refund is posted to your account or method of payment.

After seven (7)  business days of being notified by Nacho Music that your refund has been initiated, if you have not received a refund, please contact your account holding institution, as some pending transactions may not post immediately. If your institution is unable to locate any information regarding your refund, please contact us at info@nachomusic.com.

Sale items:
If a refund is approved for an item purchased on sale, the sale price will be refunded.

Items should be returned to:

Nacho Music
207 Bowling Green St.
San Leandro, CA  94577

You will be responsible for paying for your own shipping costs for returning your item. If your item is is being returned due to a defect or an error on the part of Nacho Music, all or a part of your shipping costs may be refunded, at our sole discretion. If your item is returned for exchange or refund and does not meet the conditions required for a return or exchange, shipping costs are non-refundable.

When returning an item to Nacho Music, we highly recommend using a shipping service with tracking or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.X